Services Status

Map Uploads API jobs stuck processing

Incident Report for Mapbox

Resolved

This incident has been resolved.
Posted 2 years ago. Feb 15, 2023 - 21:26 UTC

Update

All jobs have completed. We are continuing to monitor the system.
Posted 2 years ago. Feb 15, 2023 - 20:38 UTC

Update

A majority of tileset processing has completed. We are continuing to process the previously submitted jobs stuck in the "Processing" state.
Posted 2 years ago. Feb 15, 2023 - 19:20 UTC

Monitoring

The API is now processing uploads that were previously submitted and stuck in the "Processing" state.
Posted 2 years ago. Feb 15, 2023 - 18:09 UTC

Update

Uploads for new map tilesets are processing normally. We are continuing investigation of previously-submitted uploads in the "Processing" state.
Posted 2 years ago. Feb 15, 2023 - 16:48 UTC

Update

We are continuing to work on a fix for this issue.
Posted 2 years ago. Feb 15, 2023 - 16:33 UTC

Identified

We have identified an issue which caused some uploaded map data to get stuck in a "Processing" state
Posted 2 years ago. Feb 15, 2023 - 16:32 UTC
This incident affected: Maps (API).