We monitor Mapbox to make sure the API is responding fast. If you are experiencing a service outage and do not see it posted here email help@mapbox.com.
Resolved -
This incident has been resolved. Latency has returned to normal levels for the last 15 minutes.
Sep 21, 18:30 UTC
Monitoring -
A fix has been implemented that has reduced the error rates and high latency. We will continue to monitor the situation.
Sep 21, 18:16 UTC
Investigating -
We're experiencing an elevated level of API errors and high latency. We are currently looking into the issue.
Sep 21, 18:11 UTC
Resolved -
This incident has been resolved.
Sep 21, 18:29 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 21, 18:17 UTC
Investigating -
We are currently investigating this issue. We are seeing increased 5XX rate for Vector Tile API, Raster Tile API, and Tilesets API in ap-southeast-2, ap-northeast-1, ap-southeast-1, us-east-2, and us-west-2.
Sep 21, 18:16 UTC
Resolved -
This incident has been resolved.
Sep 21, 18:29 UTC
Monitoring -
We saw increased 5XX rate for downloads of Atlas images and installer. A fix has been implemented and we are monitoring the results.
Sep 21, 18:21 UTC
Resolved -
We have confirmed with our upstream provider that on September 9, 2020 between 13:34 EDT and 13:48 EDT and also a few hours before that (exact time frame is not accounted yet), clients may have experienced elevated errors and latency when connecting to edge locations in North America. The issue has been resolved and the service is operating normally.
Sep 9, 19:29 UTC
Identified -
Update: We've identified that the increased latency is due to an issue with an upstream edge provider. We are working with the upstream provider to help isolate the cause and work towards resolution.
Sep 9, 19:21 UTC
Investigating -
We're experiencing an elevated level of latency for the Search API and are currently looking into the issue.
Sep 9, 19:02 UTC