Elevated API Errors

Incident Report for Mapbox

Resolved

Upload API processing has caught up and uploads are being processed normally.
Posted Sep 20, 2015 - 17:19 UTC

Update

Error rates on Mapbox.com have returned to normal levels. The Upload API processing queue is currently catching up on a backlog of uploads.
Posted Sep 20, 2015 - 16:05 UTC

Monitoring

All APIs continue to be stable. Users may continue to experience increased latency and errors rates on Mapbox.com.
Posted Sep 20, 2015 - 12:22 UTC

Update

Traffic for the Maps, Geocoding, and Directions APIs has been rerouted to avoid the issue while the problem is being addressed upstream.
Posted Sep 20, 2015 - 10:23 UTC

Investigating

We have detected latency and increased errors rates on our Maps, Geocoding, and Directions APIs caused by an issue with an upstream storage provider.
Posted Sep 20, 2015 - 10:00 UTC