Live Traffic outage

Incident Report for Mapbox

Resolved

This incident has been resolved and we are now seeing normal levels of live traffic data.

Posted Nov 26, 2020 - 15:31 UTC

Monitoring

We have identified that our data delivery delays are due to an issue with an upstream provider. We are actively monitoring the upstream provider for recovery.

Posted Nov 26, 2020 - 00:50 UTC

Investigating

Customers for mapbox-speeds might receive stale or no live traffic data. Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs may receive ETAs using stale live traffic data.

Posted Nov 25, 2020 - 15:08 UTC

This incident affected: Data Services (Telemetry).