Delayed live traffic updates on Navigation APIs

Incident Report for Mapbox

Resolved

This incident has been resolved and we are now seeing normal levels of live traffic data.

Posted Nov 26, 2020 - 22:31 UTC

Monitoring

We are actively monitoring the upstream provider for recovery.

Posted Nov 26, 2020 - 00:43 UTC

Identified

We have identified that our data delivery delays are due to an issue with an upstream provider.

Posted Nov 26, 2020 - 00:42 UTC

Investigating

Customers using the mapbox/driving-traffic profiles on the Directions, Map Matching, and Matrix APIs may receive ETAs using stale live traffic data.

Posted Nov 25, 2020 - 14:27 UTC

This incident affected: Navigation (API).