Services Status

Maps APIs are experiencing a partial outage

Incident Report for Mapbox

Resolved

This incident has been resolved.
Posted 4 years ago. Dec 08, 2021 - 16:38 UTC

Update

All services have returned to normal operation.
Posted 4 years ago. Dec 08, 2021 - 16:36 UTC

Monitoring

Mapbox Tiling Service (MTS) is recovered and we are continuing to monitor our services. Customer usage metrics will be delayed.
Posted 4 years ago. Dec 08, 2021 - 01:18 UTC

Update

Mapbox Tiling Service (MTS) is continuing to see partial recovery and the service team is working through the backlog of MTS jobs. Additionally customer usage metrics for accounts are delayed.
Posted 4 years ago. Dec 08, 2021 - 00:44 UTC

Update

Mapbox Tiling Service (MTS) is starting to see partial recovery and the service team is working through the backlog of MTS jobs. We are still seeing increased error rates on other services and are working towards resolution.
Posted 4 years ago. Dec 07, 2021 - 22:45 UTC

Update

We are seeing recovery in a majority of our APIs as we continue to work towards resolution.
Posted 4 years ago. Dec 07, 2021 - 22:03 UTC

Update

We are continuing to work toward a fix for this issue. We have seen recovery in a majority of our read APIs but continue to work toward recovering our data services such as Mapbox Tiling Service.
Posted 4 years ago. Dec 07, 2021 - 20:57 UTC

Update

We are continuing to work on a fix for this issue.
Posted 4 years ago. Dec 07, 2021 - 19:11 UTC

Update

We are seeing recovery in some systems and are continuing to work towards resolution of all services.
Posted 4 years ago. Dec 07, 2021 - 18:23 UTC

Update

We are continuing to work on resolving the issue.
Posted 4 years ago. Dec 07, 2021 - 17:57 UTC

Update

We have identified the issue and currently working to resolve it.
Posted 4 years ago. Dec 07, 2021 - 17:35 UTC

Identified

We are working to resolve issues associated with high error rates on our services, we will continue to provide updates as we progress with a solution.
Posted 4 years ago. Dec 07, 2021 - 17:13 UTC

Update

We are continuing to investigate this issue.
Posted 4 years ago. Dec 07, 2021 - 16:52 UTC

Update

We are experiencing high error rates in many Mapbox services and we are working on resolving the issues.
Posted 4 years ago. Dec 07, 2021 - 16:48 UTC

Investigating

The Map APIs are experiencing a partial outage and we are working on resolving the issues.
Posted 4 years ago. Dec 07, 2021 - 16:42 UTC
This incident affected: Navigation (API), Maps (API, Studio), Accounts, and Data Services (Telemetry, Mapbox Traffic Data, Traffic Congestion Visual Layer).