Delayed emails

Incident Report for Mapbox

Resolved

This incident has been resolved. Emails are now being sent in a timely manner.

Posted Jun 17, 2020 - 23:03 UTC

Monitoring

Contrary to the initial update, we believe this incident is affecting all types of emails from Mapbox, not just verification emails. We have received word from our email vendor that the root cause has been resolved, and we are now waiting for a backlog of data to clear out before the timing of emails returns to normal.

Posted Jun 17, 2020 - 22:10 UTC

Investigating

We are currently looking into reports that our email verification emails are taking a long time to arrive.

Posted Jun 17, 2020 - 18:54 UTC

This incident affected: Accounts.