On May 10 between 3:00 a.m. and 11:00 a.m. UTC, some Mapbox customers experienced longer than normal travel times in some geographical areas.

The following services may have been affected during that period: Directions API, Map Matching API, Navigation SDK and Mapbox Dash.

As of 11:00 a.m. UTC on May 10, the issue was remediated and all services were functioning normally. Our root cause analysis revealed an issue with a data pipeline that impacted our routing engine’s ability to accurately compute travel time for a given route in some geographical areas.

We have put safeguards in place to address the issue. We apologize for any inconvenience this may have caused you or your customers. If you have any questions, please contact Support or your Mapbox account manager.